Front Desk Guest Experience Agent - Part-Time, Growth Path

Langham Hotels International Limited; City of Melbourne; On-site; AUD 26,000 - 36,000; Part time

Benefits offered by this job

Hotel discounts worldwide

Discounted car parking

Uniform provided and laundered

Subsidised staff meals

Opportunities to learn new skills

Job summary

Langham Hotels International Limited – Southbank VIC is seeking a Part-time Guest Service Agent to join the Front Office team at The Langham Hotel Melbourne in Melbourne, VIC. The role involves delivering exceptional guest service during check-in/out, inquiries, and a range of front desk functions.

Candidates should have at least 1 year of experience in a five-star Front Office environment, with strong presentation, communication, and numeracy skills.

Qualifications

• Minimum of 1 year previous experience within a 5 star Front Office environment.
• Excellent presentation, communication and people skills combined with a polite, efficient and friendly disposition.
• A high level of numeracy, literacy and problem solving skills.

Responsibilities

• Provide the highest level of guest service throughout every interaction with our guests (check in/out, enquiries, foreign currency exchange, night audit functions and telephone switchboard operation).
• Have complete knowledge of all room categories and rates.
• Provide information on all facilities provided within the hotel complex; operating hours, costs etc.
• Anticipate guest needs and handle guest enquiries in a helpful and attentive manner.
• Take hotel reservations as required outside the Reservations department operating hours.

Skills

Guest service

Front Office experience

Job description

Langham Hotels International Limited – Southbank VIC is seeking a Part-time Guest Service Agent to join the Front Office team at The Langham Hotel Melbourne in Melbourne, VIC. The role involves delivering exceptional guest service during check-in/out, inquiries, and a range of front desk functions.

Candidates should have at least 1 year of experience in a five-star Front Office environment, with strong presentation, communication, and numeracy skills.