Part-Time Guest Communications Specialist

fourseasons; Sydney; On-site; AUD 34,000 - 55,000; Part time

Benefits offered by this job

Competitive wages

Training & Development

Complimentary Accommodation at Four Se

Complimentary Dry Cleaning

Employee meals

Job summary

Four Seasons Hotel Sydney is seeking a Part-Time Communications Agent to be the first voice guests hear, delivering warm, professional service throughout their stay. You will handle calls, respond to enquiries, and coordinate with hotel departments to ensure seamless communication and exceptional guest experiences.

Ideal candidates bring a genuine passion for hospitality, strong verbal and listening skills, and the ability to stay calm and efficient in a busy environment.

Qualifications

• Warm, engaging communication style and genuine passion for helping others.
• Exceptional verbal communication with a clear, professional telephone manner.
• Strong listening skills and ability to anticipate guest needs.
• Commitment to personalised experiences and meaningful guest connections.
• Remain calm, organised and solution-focused in a fast-paced environment.
• Excellent multitasking, time management and problem-solving skills.
• Previous experience in Hotel Operator/Guest Services/Front Office is preferred.
• Strong computer literacy and ability to learn hotel operating systems.

Responsibilities

• Answer and direct incoming calls in a warm, professional manner, delivering an exceptional first impression.
• Respond to guest enquiries with genuine care and ensure prompt follow-up.
• Serve as a central link between guests and hotel departments for seamless service.
• Provide accurate information on facilities, services, dining venues and local attractions.
• Coordinate guest requests including wake-up calls, amenities, transport, and special services.
• Monitor and manage emergency communication procedures per hotel policies.
• Support Front Office team in delivering personalised guest experiences.
• Handle all interactions with professionalism and discretion.

Skills

Warm communication style

Verbal communication

Active listening

Personalised service

Calm under pressure

Multitasking

Hospitality experience

Tech savviness

Rotating shifts

Tools

Hotel Operating Systems

POS systems

Job description

Four Seasons Hotel Sydney is seeking a Part-Time Communications Agent to be the first voice guests hear, delivering warm, professional service throughout their stay. You will handle calls, respond to enquiries, and coordinate with hotel departments to ensure seamless communication and exceptional guest experiences.

Ideal candidates bring a genuine passion for hospitality, strong verbal and listening skills, and the ability to stay calm and efficient in a busy environment.