Customer Service Representative – Cooma

Team 3Thirty; Cooma; Remote; AUD 74,000 - 90,000; Part time

Job summary

The Department of Customer Service in Cooma is seeking a part-time Customer Service Representative to support government services on-site, 20 hours per week.

You will handle enquiries, resolve complaints, and complete transactions accurately across face-to-face and phone channels, while complying with privacy and roster requirements. This role requires a satisfactory national criminal record check and availability for the weekday roster in line with Service NSW operating requirements.

Qualifications

• Satisfactory national criminal record check
• Availability for the stated on-site weekday roster and Service NSW operating requirements

Responsibilities

• Help people access government services, resolve enquiries and complaints, complete transactions accurately and provide practical support across face-to-face and phone channels.
• Explain a process in plain language and keep the interaction calm when the customer is frustrated or uncertain.
• Explain checks used when handling transactions, personal information or several systems at once.

Job description

Customer Service Representative - Cooma role snapshot

Role

Role Customer Service Representative - Cooma

Organisation

Organisation Department of Customer Service

Employment

Employment Ongoing part-time, 20 hours per week, on site

Salary or grade

Salary or grade SNSW Clerk Grade 3/4, $74,118 to $90,386 plus superannuation and leave loading

Job ID

Job ID 602560

Closing date

Closing date Wednesday 7 October 2026 at 9:59 am AEDT

Application requirements for Customer Service Representative - Cooma

Prepare the items below, then check the application form for any additional fields or current instructions.

• Resume
• Cover letter showing your experience and how you meet the role’s focus capabilities

Conditions to check

• Satisfactory national criminal record check
• Availability for the stated on-site weekday roster and Service NSW operating requirements

What to highlight for Customer Service Representative - Cooma

Help people access government services, resolve enquiries and complaints, complete transactions accurately and provide practical support across face-to-face and phone channels. Choose examples that show the scale of the work and the outcome you helped deliver.

Evidence area

How to demonstrate it

Customer problem solving Use an example where you clarified a complex enquiry, found the right service or process and helped the customer reach a useful outcome.

Clear communication Show how you explained a process in plain language and kept the interaction calm when the customer was frustrated or uncertain.

Accuracy and privacy Explain the checks you used when handling transactions, personal information or several systems at once.

Team contribution Give evidence of adapting to demand, sharing information and helping colleagues maintain service standards.

Example application structure

Section

What to include

Opening Name the Customer Service Representative - Cooma role and give a concise fit statement linked to its main purpose.

Core examples Use two or three specific examples. Explain the context, your responsibility, the choices you made and the measurable or observable result.

Role requirements Address the work-specific requirements and any mandatory conditions directly. Give the panel enough evidence to assess you.

Closing Confirm your fit, availability and interest without repeating the opening paragraph.

Open the application form before drafting and copy any current questions or upload instructions into your plan.

Before you submit

Check the page limits, question wording, file names and portal fields. Confirm the closing time and your eligibility, then return to the official vacancy to submit.