Part-Time Frontline Service Advisor: Face-to-Face Help

Nsw Department Of Customer Service; Tweed Heads; On-site; AUD 58,000 - 71,000; Part time

Benefits offered by this job

Personal development

Health and wellbeing programs

Job summary

The Department of Customer Service is seeking a Digital Service Representative for Tweed Heads Service Centre on a part-time basis. The role involves face-to-face support, answering enquiries and guiding customers through NSW government services, with a six-day roster and a minimum four-hour shift.

Starting salary is 64,375 Australian dollars per year plus superannuation and leave loading. This part-time position offers regular hours, opportunities to work up to 35 hours per week and a

Qualifications

• Experience in face‑to‑face customer service in high-volume settings.
• Ability to operate across a six-day roster with varying hours.
• Willingness to work additional hours when required.
• Strong interpersonal skills and adaptability.

Responsibilities

• Provide face-to-face support and resolve customer enquiries at the Service Centre.
• Help customers navigate important NSW government services.
• Contribute to a welcoming, efficient local service environment.

Skills

Customer service

Communication

Problem solving

Calm under pressure

Tech savvy

Reliability & flexibility

Confidentiality & professionalism

Job description

The Department of Customer Service is seeking a Digital Service Representative for Tweed Heads Service Centre on a part-time basis. The role involves face-to-face support, answering enquiries and guiding customers through NSW government services, with a six-day roster and a minimum four-hour shift.

Starting salary is 64,375 Australian dollars per year plus superannuation and leave loading. This part-time position offers regular hours, opportunities to work up to 35 hours per week and a