Digital Service Advisor — Part-Time

Service NSW; Tweed Heads South; On-site; AUD 34,000 - 65,000; Part time

Benefits offered by this job

Personal development opportunities

Health & wellbeing programs

Job summary

Service NSW is seeking a Digital Service Representative at the Tweed Heads Service Centre to provide direct customer support, navigate government services, and resolve inquiries in a fast-paced, friendly setting.

The role offers ongoing part-time hours (20–35 per week) with a six-day roster, including every second Saturday, and a starting salary around the published figure plus superannuation. Applicants should enjoy helping people and excel in a busy frontline role.

Qualifications

• Experience in high-volume customer service environments.
• Ability to navigate government services and guidance materials.
• Willingness to learn new systems and processes.

Responsibilities

• Provide face-to-face customer assistance at the Tweed Heads Service Centre.
• Resolve enquiries and guide customers to access essential services.
• Maintain a welcoming, professional environment and support team during busy periods.

Skills

Face-to-face customer service

Communication skills

Problem solving

Calm under pressure

Technology aptitude

Teamwork

Flexibility

Reliability

Job description

Service NSW is seeking a Digital Service Representative at the Tweed Heads Service Centre to provide direct customer support, navigate government services, and resolve inquiries in a fast-paced, friendly setting.

The role offers ongoing part-time hours (20–35 per week) with a six-day roster, including every second Saturday, and a starting salary around the published figure plus superannuation. Applicants should enjoy helping people and excel in a busy frontline role.