Digital Service Representative - Tweed Heads

Service NSW; Tweed Heads South; On-site; AUD 34,000 - 65,000; Part time

Benefits offered by this job

Personal development opportunities

Health & wellbeing programs

Job summary

Service NSW is seeking a Digital Service Representative at the Tweed Heads Service Centre to provide direct customer support, navigate government services, and resolve inquiries in a fast-paced, friendly setting.

The role offers ongoing part-time hours (20–35 per week) with a six-day roster, including every second Saturday, and a starting salary around the published figure plus superannuation. Applicants should enjoy helping people and excel in a busy frontline role.

Qualifications

• Experience in high-volume customer service environments.
• Ability to navigate government services and guidance materials.
• Willingness to learn new systems and processes.

Responsibilities

• Provide face-to-face customer assistance at the Tweed Heads Service Centre.
• Resolve enquiries and guide customers to access essential services.
• Maintain a welcoming, professional environment and support team during busy periods.

Skills

Face-to-face customer service

Communication skills

Problem solving

Calm under pressure

Technology aptitude

Teamwork

Flexibility

Reliability

Job description

Digital Service Representative - Tweed Heads

Digital Service Representative

Location: Tweed Heads Service Centre

SNSW Clerk Grade 2/3 - starting annual salary $64,375 plus superannuation and leave loading

Employment Type: Ongoing Part-Time (minimum 20 hours per week, with opportunity to work up to 35 hours per week). Flexibility is essential, as this role operates across a six-day roster, including every second Saturday. Minimum shift duration is 4 hours.

Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.

Looking for a rewarding part-time role with regular hours and a great team environment? Join our busy Tweed Heads Service Centre as a Digital Service Representative and be part of a team that helps customers access essential services with confidence.

Digital Service Representative

Location: Tweed Heads Service Centre

SNSW Clerk Grade 2/3 - starting annual salary $64,375 plus superannuation and leave loading

Employment Type: Ongoing Part-Time (minimum 20 hours per week, with opportunity to work up to 35 hours per week). Flexibility is essential, as this role operates across a six-day roster, including every second Saturday. Minimum shift duration is 4 hours.

Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.

Looking for a rewarding part-time role with regular hours and a great team environment? Join our busy Tweed Heads Service Centre as a Digital Service Representative and be part of a team that helps customers access essential services with confidence.

You'll spend your day working directly with customers, providing face-to-face support, resolving enquiries, and helping people navigate important services. As one of our busiest service centres, you'll support a diverse range of customers, making every day varied, fast-paced and rewarding.

If you enjoy working with people and delivering outstanding customer service, we'd love to hear from you.

About you

We're looking for people who are friendly, adaptable and passionate about helping others. You thrive in a high-volume customer environment where priorities shift quickly and no two days are the same.

You stay calm under pressure, can balance competing demands, and bring warmth, confidence and professionalism to every interaction.

We're also looking for reliable and committed team members who can be counted on to support the team during busy periods and are available to work additional hours when required. You'll bring a positive attitude, strong work ethic and a willingness to learn.

This role is ideal for people seeking consistent part-time work, greater work-life balance, or a meaningful role where they can make a real difference in their community.

If you enjoy helping people, learning new skills and being part of a supportive and collaborative team, we'd love to hear from you.

What You'll Bring

You don't need to have all the answers on day one. We're looking for people with the right mindset and a willingness to learn.

• A passion for helping people and delivering great face-to-face customer service


• Strong communication skills and the ability to build rapport with a diverse range of customers


• Confidence solving problems and navigating customer enquiries


• The ability to stay calm, adaptable and professional in a busy environment


• Comfort using technology and learning new systems


• Reliability, flexibility and a willingness to support the team, including working additional hours when required


• A collaborative approach, strong attention to detail and professionalism when handling confidential information

Your Impact

As one of the first people customers meet when they visit our Service Centre, you'll play an important role in delivering a positive customer experience.

Through face-to-face interactions, you'll help customers access important services, provide guidance, resolve enquiries and support them to achieve the best possible outcomes. Working closely with your team, you'll contribute to a welcoming environment where customers feel valued, understood and supported.

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Part-time - minimum 20 hours per week - (Monday to Friday)

Full-time - 70 hours per fortnight

Hours are also subject to change based on the needs of the business.

What we offer

• Personal development - excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.


• Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Closing Date: Friday 25 September 2026 at 9:59am

For enquiries relating to recruitment please contact Joy Lethieullier via ***************@customerservice.nsw.gov.au

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

For more information

Information on some of the different types of disabilities
Information on adjustments available for the recruitment process