Part-Time Customer Service Specialist | Multichannel Support

Shire of Campaspe; Kyabram; On-site; AUD 47,000 - 49,000; Part time

Benefits offered by this job

Salary sacrifice options

Job summary

Shire of Campaspe is seeking a passionate and driven Customer Service Officer to help deliver high-quality service to our community.

You will deliver customer experiences across face-to-face, phone, email, webchat, and SMS while supporting front desk, call centre, and service centre operations. The role also involves handling payments, providing Council information, and contributing to library services as needed.

Qualifications

• Certificate III in Business Administration (or related field), or relevant on-the-job experience.
• Competent computer skills including Microsoft Office and customer database systems.
• A valid Driver's Licence.
• A valid Victorian Employee Working with Children Check (or willingness to obtain).
• Satisfactory National Police Check (or willingness to obtain).

Responsibilities

• Deliver high-quality, timely, and professional customer service across multiple channels, including face-to-face, phone, email, webchat, and SMS.
• Respond to customer enquiries and service requests in accordance with Council's Customer Experience Strategy and Customer Service Charter.
• Operate effectively in front desk, call centre, and service centre environments while undertaking associated administrative tasks.
• Maintain accurate information flow and provide information and support to internal and external customers.
• Promote and uphold Council's positive public image through all customer interactions.
• Process customer transactions accurately, including payments, banking, reconciliations, and services on behalf of external agencies such as VicRoads and Victoria Police.
• Provide advice and assistance on Council services using Council systems, policies, and procedures.
• Deliver basic library services where required within service centres.

Education

Certificate III in Business Administration (or related field)

Tools

Microsoft Office

Customer database systems

Job description

Shire of Campaspe is seeking a passionate and driven Customer Service Officer to help deliver high-quality service to our community.

You will deliver customer experiences across face-to-face, phone, email, webchat, and SMS while supporting front desk, call centre, and service centre operations. The role also involves handling payments, providing Council information, and contributing to library services as needed.