Client Services Officer / Receptionist - Medical Reception

Clarity Hearing and Balance; Mackay Regional; On-site; AUD 42,000 - 54,000; Part time

Job summary

Clarity Hearing and Balance in Mackay is seeking a Part-Time Client Services Officer/Receptionist to manage front desk operations, bookings, and patient communications. The role involves working across multiple systems, handling calls, and assisting with hearing device support with full training provided.

You will be the welcoming face in a small clinic, coordinating administrative tasks and payments while contributing to a friendly, patient‑centred team across Queensland locations.

Qualifications

• Strong multitasking across several systems and tasks.
• Excellent communication and customer service skills.
• Fast learner with good computer skills (Word, Excel, Outlook) and patient database knowledge.
• High attention to detail and ability to work independently.
• Positive, flexible attitude and willingness to pitch in where needed.

Responsibilities

• Manage front desk: greet patients, schedule appointments, and handle clinic emails.
• Handle inbound and outbound calls professionally.
• Use multiple computer systems throughout the day.
• Process payments, Medicare claims, bookings, and post-appointment actions.
• Troubleshoot basic hearing device issues (training provided).
• Support clinic operations with general administrative duties.

Skills

Multitasking

Communication

Customer service

Fast learner

Attention to detail

Independent work

Flexibility

Tools

Word

Excel

Outlook

Job description

Client Services Officer / Receptionist - Medical Reception

Fast-Paced, Varied Role – No Two Days the Same!

Part-Time Preferred | Mackay Clinic

Are you an organised, tech-savvy multitasker who thrives in a fast-paced environment where no two days are ever quite the same? We're looking for an energetic and adaptable Client Services Officer/Receptionist to join in out Mackay clinic.

This role is the sole administration position at the clinic, supported by a wider team located across Queensland including Townsville and Brisbane.

You’ll be the welcoming face and central hub of the clinic – handling everything from patient bookings to troubleshooting hearing aids, all while juggling multiple systems and tasks throughout the day. If you enjoy variety, working independently, and being part of a supportive team – this is the role for you!

What You'll Be Doing:

• Managing the front desk: greeting patients, handling appointments, and managing clinic emails
• Taking inbound and outbound calls with professionalism and care
• Using multiple computer systems and platforms throughout the day – often simultaneously
• Processing payments, Medicare claims, bookings and actions following patient appointment
• Troubleshooting and providing basic repairs and support for hearing devices (full training provided)
• Supporting clinic operations with general administrative duties and coordination

What We're Looking For:

• Strong multitasking skills – you’ll be jumping between systems, tasks, and patients all day
• Excellent communication and customer service skills
• A fast learner with strong computer skills (Word, Excel, Outlook) and learning our patient database
• High attention to detail and ability to work independently
• A positive, flexible attitude and a willingness to pitch in wherever needed

The Details:

• Working days: must be available Monday, Tuesday and Wednesday 8am - 4pm.
• Clinic-based role – no work-from-home option
• Supportive and tight-knit team culture, with training provided in all aspects of the role

Why You'll Love It Here:

• You'll never be bored – the days fly by!
• Friendly, down-to-earth small team environment
• A chance to make a genuine difference in patients’ lives
• Work with a family-owned allied health provider that values care and quality