Part-Time Front Desk Guest Service Agent

IHG Hotels & Resorts; Adelaide; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Paid birthday leave

Hotel discounts and perks

Enhanced parental leave

Development program

Career milestones

Transfer of entitlements

Discount platform access

Uniform provided

Room discounts

Training program

Job summary

Crowne Plaza Adelaide Mawson Lakes, part of IHG Hotels & Resorts, invites you to join our Front Office team as a Guest Service Agent. This part-time role covers reception, reservations, check-in/out, cashiering and guest assistance, delivering warm, knowledgeable service to every guest and bringing our premium brand to life.

Availability on Mondays is required, minimum 15 hours per week, with night-shift availability desirable.

Qualifications

• Minimum 6 months experience in Guest Services/Administration/Reception
• RSA certificate or willingness to obtain
• Hotel Management or Business Admin related qualification preferred
• Flexible availability including weekends, holidays, evenings, and nights
• Strong interpersonal and communication skills
• Good reading, writing, basic maths, computers, and PMS skills
• Ability to lift, push and pull up to 23 kg
• Commitment to guest satisfaction and high quality service

Responsibilities

• Assist guests on arrival, focusing on welcoming and recognizing IHG One Reward Members
• Handle check-in/check-out, cashiering and guest account processing
• Stay informed about hotel events, group activities and local attractions to make thoughtful recommendations
• Support the wider hotel team with other duties as required

Skills

Guest services experience

Interpersonal skills

Communication skills

Basic maths

PMS familiarity

Education

Hotel Management or Business Admin degree preferred

Tools

Property Management System (PMS)

Job description

Crowne Plaza Adelaide Mawson Lakes, part of IHG Hotels & Resorts, invites you to join our Front Office team as a Guest Service Agent. This part-time role covers reception, reservations, check-in/out, cashiering and guest assistance, delivering warm, knowledgeable service to every guest and bringing our premium brand to life.

Availability on Mondays is required, minimum 15 hours per week, with night-shift availability desirable.