Part-Time Front Desk Agent — Guest Experience

InterContinental Hotels Group; Adelaide; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Paid Birthday Leave

Hotel and F&B discounts across IHG

Enhanced parental leave

Ongoing learning and career develop

Milestone celebrations and recognition

Transfer of entitlements across IHG

Great Places to Work certification

Retail discount platform

Job summary

Hotel Indigo Adelaide Markets, part of InterContinental Hotels Group, seeks a Front Desk Agent to join the Front Office team in a part-time capacity. You will deliver seamless check-in/check-out, respond to guest requests, and promote IHG One Rewards and on-site dining options.

Bring strong communication, a guest-first attitude, attention to detail, and flexible availability, including nights, weekends, and public holidays.

Qualifications

• Strong communication and customer service mindset.
• Attentive to detail and guest moments.
• Positive energy that elevates team and guest experience.
• Flexible availability including nights, weekends and public holidays.
• Legal right to work in Australia and valid SA driver's licence.

Responsibilities

• Deliver seamless check-in and check-out experiences for guests.
• Respond promptly to guest requests and enquiries.
• Maintain and update guest reservation profiles.
• Welcome back IHG members and encourage enrolment in IHG One Rewards.
• Promote room upgrades and in-house food & beverage offerings.

Skills

Communication skills

Customer service

Attention to detail

Team player

SA Driver's Licence

Flexibility

Right to work in Australia

Job description

Hotel Indigo Adelaide Markets, part of InterContinental Hotels Group, seeks a Front Desk Agent to join the Front Office team in a part-time capacity. You will deliver seamless check-in/check-out, respond to guest requests, and promote IHG One Rewards and on-site dining options.

Bring strong communication, a guest-first attitude, attention to detail, and flexible availability, including nights, weekends, and public holidays.