Part-Time Front Desk & Guest Experience Agent

Holiday Inn Express; Newcastle; On-site; AUD 32,000 - 39,000; Part time

Job summary

Holiday Inn Express Newcastle is seeking a Part Time Express Agent to deliver our Service Style, Mission Made Easy, focusing on guest satisfaction at the front desk. You will contribute to a smooth, welcoming stay by handling check-ins, reservations, and guest requests with a calm, can-do attitude.

Ideal candidates bring a bubbly personality, a passion for service, and the ability to adapt in a fast-paced environment.

Qualifications

• Passionate about delivering a positive guest experience.
• Willing to learn and grow in your hospitality career.
• Ability to thrive in a fast-paced environment with quick thinking.
• Experience in front office operations is a plus.
• Willing to obtain RSA certificate.

Responsibilities

• Assist guests with check-in/check-out and reservations.
• Use front desk and PMS systems to manage guest requests.
• Provide friendly, efficient service and resolve issues promptly.

Skills

Bubbly personality

Customer service focus

Tools

PMS systems

Job description

Holiday Inn Express Newcastle is seeking a Part Time Express Agent to deliver our Service Style, Mission Made Easy, focusing on guest satisfaction at the front desk. You will contribute to a smooth, welcoming stay by handling check-ins, reservations, and guest requests with a calm, can-do attitude.

Ideal candidates bring a bubbly personality, a passion for service, and the ability to adapt in a fast-paced environment.