Part-Time Driver Tester & Customer Service Pro

the original; Armidale; On-site; AUD 93,000 - 98,000; Part time

Job summary

Service NSW in Armidale is recruiting a Customer Service Representative-Driver Tester to conduct practical driving assessments and guide customers through the testing process. This part-time role (20 hours per week) supports a safety-focused service centre and requires an unrestricted driver licence for at least three years and a clean driving record.

You’ll balance customer interactions with assessment tasks while maintaining professional feedback and accurate records.

Qualifications

• Customer service experience is essential.
• Able to communicate clearly with a diverse client base.
• Maintain calm, objective decision making under pressure.
• Strong attention to detail and accuracy in records.

Responsibilities

• Conduct practical driver licence assessments.
• Provide professional, consistent customer service.
• Explain test outcomes with clarity, including strengths and areas for improvement.
• Assess driving against standards and legal requirements.
• Build rapport with customers from diverse backgrounds.
• Manage conversations with empathy and professionalism.
• Complete accurate records and admin documentation.
• Contribute to continuous improvement and team success.
• Promote road safety and positive community outcomes.

Skills

Customer service

Communication

Decision making

Attention to detail

Tech & admin systems

Safety & integrity

People skills

Job description

Service NSW in Armidale is recruiting a Customer Service Representative-Driver Tester to conduct practical driving assessments and guide customers through the testing process. This part-time role (20 hours per week) supports a safety-focused service centre and requires an unrestricted driver licence for at least three years and a clean driving record.

You’ll balance customer interactions with assessment tasks while maintaining professional feedback and accurate records.