Driver Tester & Customer Service Pro (Part-Time)

Service NSW; Armidale; On-site; AUD 93,000 - 98,000; Part time

Job summary

Service NSW is recruiting for Customer Service Representative - Driver Tester at the Armidale Service Centre. This ongoing, part-time role combines customer service with driving assessments to support safer roadways in New South Wales.

You will conduct practical tests, guide customers through the process, and provide clear, objective feedback, balancing administration with frontline service.

Qualifications

• Must have held an unrestricted Australian driver licence for the preceding three years.
• Satisfactory driving record will be verified during recruitment.
• Ability to drive a manual vehicle and pass a Driver Knowledge Test with a Manual Practical Driving Test.

Responsibilities

• Conduct practical driver licence tests at the Service Centre.
• Provide professional, consistent customer service.
• Explain test outcomes with strengths and areas for improvement.
• Assess driving performance against road safety standards and legislative requirements.
• Build rapport with customers from diverse backgrounds.
• Handle challenging conversations with empathy and professionalism.
• Maintain accurate records and administrative documentation.
• Support continuous improvement and team success.
• Promote road safety and positive community outcomes.

Skills

Customer service

Communication

Calm under pressure

Attention to detail

Judgement

Tech literacy

Team player

Job description

Service NSW is recruiting for Customer Service Representative - Driver Tester at the Armidale Service Centre. This ongoing, part-time role combines customer service with driving assessments to support safer roadways in New South Wales.

You will conduct practical tests, guide customers through the process, and provide clear, objective feedback, balancing administration with frontline service.