Driver Tester & Customer Service Specialist

Team 3Thirty; Armidale; Hybrid; AUD 93,000 - 98,000; Full time

Job summary

The Armidale driver-tester role at Service NSW requires linking customer service abilities to objective assessments and safe decision making. You will be assessed on communication, driving knowledge, and the ability to give constructive feedback during driver testing.

Applicants should demonstrate decision-making with fair outcomes and strong documentation practices, while working a rotating roster and meeting eligibility criteria.

Qualifications

• Must have held an unrestricted Australian driver licence for the preceding three years.
• Satisfactory driving record and ability to drive a manual vehicle.
• Pass a 90-question Driver Knowledge Test and supply a manual vehicle for the practical test.
• A rotating roster and criminal-record check apply.

Responsibilities

• The Armidale driver-tester application should connect your customer skills to objective assessments, safe decisions and constructive feedback.
• Use the cover letter to address a fair decision and a difficult customer conversation. The resume can demonstrate your broader service and driving history.

Job description

The Armidale driver-tester role at Service NSW requires linking customer service abilities to objective assessments and safe decision making. You will be assessed on communication, driving knowledge, and the ability to give constructive feedback during driver testing.

Applicants should demonstrate decision-making with fair outcomes and strong documentation practices, while working a rotating roster and meeting eligibility criteria.