Driver Tester & Customer Service Pro (Part-Time)

Department of Customer Service; Tamworth Regional Council; On-site; AUD 93,000 - 98,000; Part time

Job summary

Department of Customer Service is seeking a part-time Customer Service Representative – Driver Tester at the Armidale Service Centre. You will conduct practical driving tests, guide applicants through the testing process, and provide clear, professional feedback aligned with NSW road safety standards.

The role combines customer service, assessment and compliance duties in a dynamic service centre environment. A strong customer focus and calm, objective decision-making are essential for success.

Qualifications

• Must have a strong customer service background.
• Ability to communicate with a diverse range of customers.
• Excellent attention to detail and sound judgement.

Responsibilities

• Conduct practical driver licence tests at the Service Centre.
• Deliver professional, respectful, and consistent customer service.
• Explain test outcomes clearly, including strengths and improvement areas.
• Assess driving performance against set standards and legislative requirements.
• Build rapport with customers from diverse backgrounds.
• Manage challenging conversations with empathy and professionalism.
• Complete accurate records and administrative documentation.
• Contribute to team success and continuous improvement.
• Promote road safety and support positive community outcomes.

Skills

Customer service

Communication

Conflict resolution

Attention to detail

Teamwork

Tech proficiency

Job description

Department of Customer Service is seeking a part-time Customer Service Representative – Driver Tester at the Armidale Service Centre. You will conduct practical driving tests, guide applicants through the testing process, and provide clear, professional feedback aligned with NSW road safety standards.

The role combines customer service, assessment and compliance duties in a dynamic service centre environment. A strong customer focus and calm, objective decision-making are essential for success.