Customer Service Representative – Driver Tester

Team 3Thirty; Armidale; Hybrid; AUD 93,000 - 98,000; Full time

Job summary

The Armidale driver-tester role at Service NSW requires linking customer service abilities to objective assessments and safe decision making. You will be assessed on communication, driving knowledge, and the ability to give constructive feedback during driver testing.

Applicants should demonstrate decision-making with fair outcomes and strong documentation practices, while working a rotating roster and meeting eligibility criteria.

Qualifications

• Must have held an unrestricted Australian driver licence for the preceding three years.
• Satisfactory driving record and ability to drive a manual vehicle.
• Pass a 90-question Driver Knowledge Test and supply a manual vehicle for the practical test.
• A rotating roster and criminal-record check apply.

Responsibilities

• The Armidale driver-tester application should connect your customer skills to objective assessments, safe decisions and constructive feedback.
• Use the cover letter to address a fair decision and a difficult customer conversation. The resume can demonstrate your broader service and driving history.

Job description

Customer Service Representative – Driver Tester role snapshot

Role

Role Customer Service Representative – Driver Tester

Organisation

Organisation Service NSW, Department of Customer Service

Location and work type

Salary or grade

Salary or grade Service NSW Grade 5, $93,490 to $98,252 pro rata plus superannuation and leave loading

Application requirements for Customer Service Representative – Driver Tester

• Up-to-date cover letter showing relevant experience and skills
• Up-to-date resume

Eligibility and work conditions

You must have held an unrestricted Australian driver licence for the preceding three years, have a satisfactory driving record, drive a manual vehicle, pass a 90-question Driver Knowledge Test and supply a manual vehicle for the practical test. A rotating roster and criminal-record check also apply.

What to highlight for Customer Service Representative – Driver Tester

The Armidale driver-tester application should connect your customer skills to objective assessments, safe decisions and constructive feedback.

Candidate evidence area

How to demonstrate it

Fair assessment Describe a decision you made against a standard and how you explained it.

Difficult conversations Show how you delivered unwelcome information respectfully and calmly.

Road-safety judgement Connect your driving experience to consistency and public safety.

Records and systems Show accurate documentation after a customer-facing assessment.

Use the cover letter to address a fair decision and a difficult customer conversation. The resume can demonstrate your broader service and driving history. Follow the document and response limits above.

Section or response

What to include

Opening State your Armidale service-centre interest and driving eligibility.

Decision example Explain a fair assessment or judgement call with a clear outcome.

Customer example Show how you managed a challenging conversation professionally.

Close Confirm your ability to work the part-time rotating roster and refer to the resume.

What the panel will want to see in your examples

• Objective and defensible decisions
• Clear feedback to a diverse customer group
• Accurate test records
• Full awareness of driving and roster conditions