Part-Time Customer Service Advocate — Community Banking

Bendigo Bank; Trentham; On-site; AUD 34,000 - 41,000; Part time

Benefits offered by this job

Health and wellbeing support

Private health insurance options

BEN U learning

Job summary

Bendigo Bank Trentham is seeking a part-time Customer Service Officer to drive service delivery at our Community Bank Trentham. You’ll assist customers with transactions, explain online platforms and tailor solutions to their needs.

In this high-impact role you’ll engage customers through conversation, promote products that fit their goals, and contribute to a welcoming branch environment while keeping risk in mind.

Qualifications

• Experience in a customer service environment with ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confident communication with new and existing customers face to face and over the phone.
• Desire to understand and communicate what makes Bendigo Bank different.
• Collaborative mindset to work with teammates and branches.

Responsibilities

• Assist customers with transactions and banking needs.
• Educate customers about online platforms and digital banking.
• Recommend products and services that fit customer needs.
• Be the face of the branch, handling queries and paperwork with risk awareness.
• Contribute to a community-focused banking experience.

Skills

Customer service experience

Attention to detail

Communication with customers

Team collaboration

Risk mindset

Job description

Bendigo Bank Trentham is seeking a part-time Customer Service Officer to drive service delivery at our Community Bank Trentham. You’ll assist customers with transactions, explain online platforms and tailor solutions to their needs.

In this high-impact role you’ll engage customers through conversation, promote products that fit their goals, and contribute to a welcoming branch environment while keeping risk in mind.