Customer Experience Lead: Community Banking

Bendigo Bank; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health and wellbeing support

BEN U corporate university

Flexible policies

Job summary

Bendigo Bank is hiring a Customer Service Officer in Homebush to support transactions, educate customers on online banking and offer suitable products.

You'll be the branch face, building relationships, assisting with paperwork and ensuring risk controls are observed, while enjoying on-the-job training and development opportunities for growth.

Join a community-focused team with flexible policies and a strong emphasis on customer outcomes and local impact.

Qualifications

• Experience in customer service environment and ability to meet targets.
• Strong attention to detail to ensure accurate transactions with risk awareness.
• Confident to communicate with customers face-to-face and by phone.
• Experience in banking and finance is a plus but not essential.

Responsibilities

• Assist customers with transactions and online banking.
• Educate customers about digital platforms and products.
• Be the face of the branch and handle queries and paperwork.
• Support risk controls in daily operations.
• Build connections with customers and the community.

Skills

Customer service

Achieving targets

Attention to detail

Communication

Team collaboration

Banking experience

Job description

Bendigo Bank is hiring a Customer Service Officer in Homebush to support transactions, educate customers on online banking and offer suitable products.

You'll be the branch face, building relationships, assisting with paperwork and ensuring risk controls are observed, while enjoying on-the-job training and development opportunities for growth.

Join a community-focused team with flexible policies and a strong emphasis on customer outcomes and local impact.