Part-Time Customer Service Specialist — Community Banking Impact

Bendigo Bank; Smithton; On-site; AUD 32,000 - 42,000; Part time

Job summary

Bendigo Bank is seeking a Customer Service Officer for a fixed term, part-time role in Smithton. The roster is 45 hours per fortnight, three days per week: Tuesday, Thursday and Friday from 9:00 am to 5:00 pm.

This role focuses on helping customers with transactions, guiding digital banking, and advising on products while keeping risk in mind. You will deliver exceptional service, build community connections, and access our learning programs and benefits.

Qualifications

• Experience in customer service environment and the ability to achieve targets
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset
• Confidence to communicate with new and existing customers face to face and over the phone
• Eagerness to understand and communicate what makes our bank different
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals
• Experience in the banking and finance industry is a plus but certainly not essential

Job description

Bendigo Bank is seeking a Customer Service Officer for a fixed term, part-time role in Smithton. The roster is 45 hours per fortnight, three days per week: Tuesday, Thursday and Friday from 9:00 am to 5:00 pm.

This role focuses on helping customers with transactions, guiding digital banking, and advising on products while keeping risk in mind. You will deliver exceptional service, build community connections, and access our learning programs and benefits.