Part-Time Customer Banking Specialist (Relief)-Multibranch

CommBank; Beaudesert; On-site; AUD 30,000 - 47,000; Part time

Job summary

CommBank is seeking a Customer Banking Specialist Relief for Moorooka Branch. This part-time role supports Moorooka, Sunnybank, and Sunnybank Hills with predetermined rosters and travel between branches as needed. Mandarin and Cantonese language skills would be beneficial.

You will greet customers, understand their enquiry, and guide them to the right channel, while demonstrating our digital banking options and maintaining a welcoming, professional in-branch experience across locations.

Qualifications

• Experience delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Excellent communication skills and a professional demeanour.
• Ability to manage customer expectations with a professional presence.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Greet each customer and understand their enquiry, guiding the customer to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education and demonstration of our in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it’s running effectively and customers are satisfied with their experience.

Skills

Customer service

Communication skills

Professional demeanor

Mandarin/Cantonese beneficial

Job description

CommBank is seeking a Customer Banking Specialist Relief for Moorooka Branch. This part-time role supports Moorooka, Sunnybank, and Sunnybank Hills with predetermined rosters and travel between branches as needed. Mandarin and Cantonese language skills would be beneficial.

You will greet customers, understand their enquiry, and guide them to the right channel, while demonstrating our digital banking options and maintaining a welcoming, professional in-branch experience across locations.