Customer Banking Specialist Relief - Moorooka

CommBank; Beaudesert; On-site; AUD 30,000 - 47,000; Part time

Job summary

CommBank is seeking a Customer Banking Specialist Relief for Moorooka Branch. This part-time role supports Moorooka, Sunnybank, and Sunnybank Hills with predetermined rosters and travel between branches as needed. Mandarin and Cantonese language skills would be beneficial.

You will greet customers, understand their enquiry, and guide them to the right channel, while demonstrating our digital banking options and maintaining a welcoming, professional in-branch experience across locations.

Qualifications

• Experience delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Excellent communication skills and a professional demeanour.
• Ability to manage customer expectations with a professional presence.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Greet each customer and understand their enquiry, guiding the customer to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education and demonstration of our in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it’s running effectively and customers are satisfied with their experience.

Skills

Customer service

Communication skills

Professional demeanor

Mandarin/Cantonese beneficial

Job description

Customer Banking Specialist Relief - Moorooka

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

• Part time - 31.25 hours per week
• Monday - Friday 9.30am - 4.15pm
• Relief - This role will see the successful applicant support the Sunnybank and Sunnybank Hills branches in addition to the Moorooka Branch - reasonable travel required
• Mandarin and Cantonese language skills would be beneficial for this opportunity

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in ourMoorooka Branch ,you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• Theability to manage customer expectationswith a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you’llhelp customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply'