Part-Time Customer Banking Specialist – Mackay

CommBank; Mackay Regional; On-site; AUD 34,000 - 44,000; Part time

Job summary

The Mackay Branch (Caneland Shopping Centre) is seeking a Customer Banking Specialist on a part-time basis (22 hours per week) with a contract through December 2027. You will be the first point of contact, greeting customers and guiding them to the right channel, while building rapport and demonstrating our in-branch technology.

Ideal candidates have a proven customer service background in financial services or related sectors, excellent communication, and a genuine interest in a career with

Qualifications

• Proven track record of delivering exceptional customer service.
• Excellent communication and professional demeanor.
• Ability to manage customer expectations with a professional presence.
• Interest in building a career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Greet customers and understand their enquiry, guiding to the appropriate channel.
• Build personal connections with customers through conversations to enhance the experience.
• Provide options for the customer through education and demonstration of in-branch technology and digital banking options.
• Ensure the branch runs smoothly and customers are satisfied with their experience.

Skills

Customer service

Communication

Relationship building

Professional demeanor

Problem solving

Job description

The Mackay Branch (Caneland Shopping Centre) is seeking a Customer Banking Specialist on a part-time basis (22 hours per week) with a contract through December 2027. You will be the first point of contact, greeting customers and guiding them to the right channel, while building rapport and demonstrating our in-branch technology.

Ideal candidates have a proven customer service background in financial services or related sectors, excellent communication, and a genuine interest in a career with