Part-Time Customer Banking Specialist — In-Branch Concierge

CommBank; Sydney; Vor Ort; AUD 32.000 - 41.000; Teilzeit

Zusammenfassung

Commonwealth Bank in Ingle Farm is seeking a part-time Branch Concierge to join the team and support customers with in-branch banking needs. You will help customers navigate digital banking tools and choose the right banking products, while delivering excellent service in a busy retail environment.

The roaster is predetermined for 28.5 hours per week across Monday to Friday, with specific daily start times. This role emphasizes customer engagement, accuracy, and teamwork in a branch setting.

Qualifikationen

• Ability to ask the right questions and find the right solutions, with a customer-first approach.
• Passion for service excellence and the ability to work independently while referring to specialists as needed.
• Experience working in a busy retail environment while keeping customers’ needs in view.
• Genuine passion for helping customers and doing the right thing.

Aufgaben

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Ask about and respond to customers' transactional needs in-branch, ensuring satisfaction.
• Perform applications for personal loans, credit cards and related products.
• Adhere to Bank processes and reconcile transactions accurately.
• Engage with customers by participating in community events and fundraising.
• Look out for the safety and wellbeing of the team.
• Capture customer feedback using tools and drive improvements.

Kenntnisse

Customer service

Communication

Banking knowledge

Jobbeschreibung

Commonwealth Bank in Ingle Farm is seeking a part-time Branch Concierge to join the team and support customers with in-branch banking needs. You will help customers navigate digital banking tools and choose the right banking products, while delivering excellent service in a busy retail environment.

The roaster is predetermined for 28.5 hours per week across Monday to Friday, with specific daily start times. This role emphasizes customer engagement, accuracy, and teamwork in a branch setting.