Banking Concierge | Customer Experience Specialist

Commonwealth Bank of Australia; City Of Swan; Presencial; AUD 39.000 - 44.000; A tiempo parcial

Descripción de la vacante

Commonwealth Bank of Australia is seeking a Branch Concierge at our Midland branch on a part-time basis, with duty to also work at Belmont as required.

Roster is predetermined: 31.25 hours per week, Monday to Friday 9:15am–4:15pm. You will collaborate with your Branch Manager to welcome customers, assist with in-branch technology, and refer complex needs to specialists, while upholding Bank processes and safety.

Formación

• Strong customer service mindset and ability to engage with a diverse customer base.
• Excellent communication and listening skills to understand customer needs.
• Comfortable referring customers to specialists for complex needs.
• Ability to work in a fast-paced retail banking environment with integrity.

Responsabilidades

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Conocimientos

Customer service

Communication

Teamwork

Descripción del empleo

Commonwealth Bank of Australia is seeking a Branch Concierge at our Midland branch on a part-time basis, with duty to also work at Belmont as required.

Roster is predetermined: 31.25 hours per week, Monday to Friday 9:15am–4:15pm. You will collaborate with your Branch Manager to welcome customers, assist with in-branch technology, and refer complex needs to specialists, while upholding Bank processes and safety.