Branch Concierge - Ingle Farm (28.5hrs/w)

CommBank; Sydney; On-site; AUD 32,000 - 41,000; Part time

Job summary

Commonwealth Bank in Ingle Farm is seeking a part-time Branch Concierge to join the team and support customers with in-branch banking needs. You will help customers navigate digital banking tools and choose the right banking products, while delivering excellent service in a busy retail environment.

The roaster is predetermined for 28.5 hours per week across Monday to Friday, with specific daily start times. This role emphasizes customer engagement, accuracy, and teamwork in a branch setting.

Qualifications

• Ability to ask the right questions and find the right solutions, with a customer-first approach.
• Passion for service excellence and the ability to work independently while referring to specialists as needed.
• Experience working in a busy retail environment while keeping customers’ needs in view.
• Genuine passion for helping customers and doing the right thing.

Responsibilities

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Ask about and respond to customers' transactional needs in-branch, ensuring satisfaction.
• Perform applications for personal loans, credit cards and related products.
• Adhere to Bank processes and reconcile transactions accurately.
• Engage with customers by participating in community events and fundraising.
• Look out for the safety and wellbeing of the team.
• Capture customer feedback using tools and drive improvements.

Skills

Customer service

Communication

Banking knowledge

Job description

Branch Concierge - Ingle Farm (28.5hrs/w)

We are looking for a Customer Banking Specialist to join our Ingle Farm branch on a part-time basis.

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Roster: 28.5 hours per week

Monday & Tuesday: 11:15am - 4:15pm

Wednesday: 9:30am - 2:30pm

Thursday & Friday: 9:00am - 4:15pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We're interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.

If you are passionate about helping people, this is a great opportunity for you.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

Please note: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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