Part-Time Branch Concierge: Customer Experience Pro

CommBank; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

CommBank is seeking a Concierge at the Macquarie Shopping Centre Branch to be the first point of contact for customers. You will greet customers, understand their enquiry and guide them to the right channel.

This part-time role has a fixed roster of 28.75 hours per week, Monday to Friday 9:30am–4:00pm. You will demonstrate in-branch technology and digital options, helping create a welcoming and efficient customer experience.

Qualifications

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience

Job description

CommBank is seeking a Concierge at the Macquarie Shopping Centre Branch to be the first point of contact for customers. You will greet customers, understand their enquiry and guide them to the right channel.

This part-time role has a fixed roster of 28.75 hours per week, Monday to Friday 9:30am–4:00pm. You will demonstrate in-branch technology and digital options, helping create a welcoming and efficient customer experience.