In-Branch Customer Banking Specialist (Part-Time)

CommBank; Wagonga; On-site; AUD 36,000 - 47,000; Part time

Job summary

CommBank is seeking a Customer Banking Specialist for the Narooma Branch on a part-time basis (21.75 hours per week). You’ll focus on delivering personalised banking support, guiding customers through Home Loans, Business Banking and Financial Advice, and helping them navigate our digital tools.

You’ll engage in proactive conversations, resolve enquiries, and demonstrate solutions that place customers at the centre of every interaction, while upholding CommBank’s risk and service standards.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & the ability to articulate financial terms in a clear way.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Financial services experience

Communication skills

Customer-centric mindset

Job description

CommBank is seeking a Customer Banking Specialist for the Narooma Branch on a part-time basis (21.75 hours per week). You’ll focus on delivering personalised banking support, guiding customers through Home Loans, Business Banking and Financial Advice, and helping them navigate our digital tools.

You’ll engage in proactive conversations, resolve enquiries, and demonstrate solutions that place customers at the centre of every interaction, while upholding CommBank’s risk and service standards.