Part-Time Community Services Front Desk & Client Support

Victoria University; Canning; On-site; AUD 22,000 - 28,000; Part time

Benefits offered by this job

Salary packaging (NFP)

Wellbeing leave

Paid parental leave

FDVA support

Health insurance discounts

Counselling services

Professional development

WA community impact

Job summary

Communicare, based in Western Australia, seeks a Customer Service Officer to be the first point of contact for clients, visitors and staff. The role covers reception, admin duties, and accurate record-keeping while delivering up-to-date information on programs and services inside a welcoming environment.

Located in Cannington, this fixed term part-time role runs 32 hours per fortnight on Mondays, Tuesdays, Thursdays and Fridays, until June 2027.

Qualifications

• Relevant customer service or reception experience
• Strong communication and problem-solving skills
• Ability to support clients experiencing crisis or emotional distress
• Intermediate computer, literacy, numeracy, and organisational skills
• Current Working with Children Check
• Unrestricted driver's licence
• National Police Clearance (issued within the last six months)

Responsibilities

• Provide frontline service across phone, email and face-to-face interactions
• Support reception and administrative duties including record-keeping
• Communicate information on programs and services to the community
• Work in line with Child Safe, Trauma Informed, and White Ribbon principles

Skills

Customer service experience

Communication skills

Front desk reception

Crisis support awareness

Literacy & numeracy

Job description

Communicare, based in Western Australia, seeks a Customer Service Officer to be the first point of contact for clients, visitors and staff. The role covers reception, admin duties, and accurate record-keeping while delivering up-to-date information on programs and services inside a welcoming environment.

Located in Cannington, this fixed term part-time role runs 32 hours per fortnight on Mondays, Tuesdays, Thursdays and Fridays, until June 2027.