Client Care & Admin Officer — Hybrid 25 hrs

Hearing; Western Australia; Hybrid; AUD 32,000 - 46,000; Part time

Job summary

Hearing Australia is seeking a Customer Support Officer to assist clients across Melville and Modbury. This permanent, part-time role (25 hours per week) offers hybrid working arrangements and opportunities to develop skills in client service and medical administration.

You will manage outbound calls, respond to inquiries, liaise with diverse community groups, and work with a computerised client database and booking system. Strong communication and initiative are essential.

Qualifications

• Excellent communication skills and ability to build relationships with clients.
• Passion for providing exceptional customer service in every interaction.
• Experience in sales, customer service or call centre preferred but not essential.
• Experience in office administration tasks and eagerness to learn more about the business.
• Ability to work with limited supervision and take initiative in day-to-day tasks.
• Confident with computers and learning new programs/applications.

Responsibilities

• Manage outbound service calls and respond to inbound enquiries.
• Liaise with clients from diverse backgrounds, including multicultural communities.
• Work daily with a computerised client database and electronic appointment booking system.
• Perform a variety of administration tasks including data entry and records management.

Skills

Excellent communication

Customer service

Call centre experience

Office administration

Computer literacy

Tools

CRM system

Booking system

Job description

Hearing Australia is seeking a Customer Support Officer to assist clients across Melville and Modbury. This permanent, part-time role (25 hours per week) offers hybrid working arrangements and opportunities to develop skills in client service and medical administration.

You will manage outbound calls, respond to inquiries, liaise with diverse community groups, and work with a computerised client database and booking system. Strong communication and initiative are essential.