Community Reception & Client Support Officer

Victorian Government; Shire of Northern Grampians; Presencial; AUD 62.000 - 80.000; A tiempo parcial

Descripción de la vacante

Department of Families, Fairness and Housing – Portland office is seeking a part-time Reception Services Officer to join the Wimmera South West team. You will provide high-quality telephone and front desk service, greet visitors, and direct enquiries to the right services.

The role supports clients and service providers with professional, empathetic assistance and maintains records in line with privacy requirements. 0.5 FTE, negotiable, ongoing position offering community impact.

Formación

• Strong communication and interpersonal skills with the ability to interact professionally with diverse individuals and groups.
• Demonstrated customer service experience with the ability to maintain a welcoming and professional manner.
• Ability to assess enquiries and provide appropriate information, responses, or referrals.
• Proficiency in using information and communication technology systems.
• Ability to work effectively as part of a team in a collaborative environment.
• Strong organizational skills with attention to detail and accuracy in record-keeping.
• Ability to remain calm and professional when dealing with challenging situations.
• Understanding of privacy, confidentiality, and information security requirements.

Responsabilidades

• Deliver high-quality telephone and reception counter service to clients, service providers, and members of the public with professionalism and courtesy.
• Greet and acknowledge all visitors and callers promptly, establishing the purpose of their contact and providing appropriate responses or referrals.
• Assist clients who may be distressed, angry, or confrontational with empathy and professionalism, implementing security procedures when required.
• Maintain effective working relationships and liaise professionally with staff at all levels across the department.
• Utilize a range of information and communication technology systems effectively to support service delivery.
• Provide administrative support through various functions as directed to support the area's operations.
• Maintain accurate and complete records of work activities, client contacts, and referrals in accordance with legislative requirements and departmental policies.
• Contribute to operational service delivery policy and process development as part of the Reception Services team.
• Work collaboratively as an effective team member to deliver quality, timely customer service.

Conocimientos

Communication

Customer service

ICT proficiency

Teamwork

Record-keeping

Privacy awareness

Calm under pressure

Descripción del empleo

Department of Families, Fairness and Housing – Portland office is seeking a part-time Reception Services Officer to join the Wimmera South West team. You will provide high-quality telephone and front desk service, greet visitors, and direct enquiries to the right services.

The role supports clients and service providers with professional, empathetic assistance and maintains records in line with privacy requirements. 0.5 FTE, negotiable, ongoing position offering community impact.