Front Desk & Community Admin Officer

Mission Australia; Coffs Harbour; On-site; AUD 70,000 - 94,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Confidential counselling

Volunteer opportunities

Additional annual leave

Job summary

Mission Australia is seeking an organised, customer-focused Administration Officer to join the Coffs Harbour Centre. This full-time role offers a 5-day week with a contract through to February 2027 and potential extension to three days per week thereafter.

You will provide high-quality reception and admin support, helping connect community members with services and resources. As the welcoming face of the Centre, you’ll work closely with the Centre Coordinator to ensure a smooth, confidential,

Qualifications

• Experience in administration, reception, customer service, or office support roles.
• Certificate in Business Administration or similar qualification (highly regarded).
• Strong customer service skills with the ability to engage respectfully with people from diverse backgrounds.
• Experience working with or supporting people experiencing vulnerability, disadvantage, mental health challenges, or complex life circumstances.
• Cultural awareness and commitment to working respectfully with Aboriginal and Torres Strait Islander peoples and communities.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage competing priorities.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office and computer-based systems.
• A positive, proactive, and team-oriented approach.
• Current Driver Licence.

Responsibilities

• Provide professional reception services, including managing enquiries, phone calls, appointments, and visitor support.
• Deliver exceptional, person-centred and trauma-informed customer service to a diverse range of community members.
• Assist individuals to connect with appropriate services and supports.
• Provide administrative support including document preparation, data entry, correspondence, meeting coordination, filing, and records management.
• Maintain client confidentiality and ensure information is managed in accordance with Mission Australia policies.
• Support staff with Mission Australia systems and government platforms.
• Manage office supplies and coordinate general site administration requirements.
• Help maintain a safe, welcoming, and professional environment for visitors, staff, and community partners.
• Contribute positively to a collaborative and supportive team culture.

Skills

Administration

Reception

Customer service

Office support

Data entry

Microsoft Office

Communication skills

Education

Certificate in Business Administration

Tools

Microsoft Office

Job description

Mission Australia is seeking an organised, customer-focused Administration Officer to join the Coffs Harbour Centre. This full-time role offers a 5-day week with a contract through to February 2027 and potential extension to three days per week thereafter.

You will provide high-quality reception and admin support, helping connect community members with services and resources. As the welcoming face of the Centre, you’ll work closely with the Centre Coordinator to ensure a smooth, confidential,