Community Admin & Front Desk Officer

Iaawg; Coffs Harbour City Council; On-site; AUD 74,000 - 90,000; Full time

Benefits offered by this job

Rewarding work

Not-for-profit salary packaging

Free external counselling and chaplain

Volunteering opportunities

Additional annual leave

Mission Australia Thank You Day

Work Anniversary Day off

Job summary

Mission Australia is seeking an organised Administration Officer to join the Coffs Harbour Centre. This role delivers front-desk reception and essential administrative support to help connect individuals and families with services they need to thrive.

You'll work closely with the Centre Coordinator and team, providing professional, trauma-informed customer service, manage enquiries, appointments, and records, and contribute to a welcoming, efficient community hub through five days per week,

Qualifications

• Experience in administration, reception, customer service, or office support roles.
• Certificate in Business Administration or similar qualification (highly regarded).
• Strong customer service skills with diverse backgrounds.
• Experience supporting people experiencing vulnerability or disadvantage.
• Cultural awareness and respect for Aboriginal and Torres Strait Islander peoples.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and computer-based systems.
• Current Driver Licence.
• National police history check and working with children/vulnerable people clearance.

Responsibilities

• Provide professional reception services, including managing enquiries, phone calls, appointments, and visitor support.
• Deliver person-centred and trauma-informed customer service to a diverse range of community members.
• Assist individuals to connect with appropriate services and supports.
• Provide administrative support including document preparation, data entry, correspondence, meeting coordination, filing, and records management.
• Maintain client confidentiality and ensure information is managed per policy.
• Support staff with Mission Australia systems and government platforms.
• Manage office supplies and coordinate general site administration.
• Help maintain a safe, welcoming, and professional environment.
• Contribute positively to a collaborative and supportive team culture.

Skills

Reception services

Customer service

Data entry

Microsoft Office

Office support

Education

Certificate in Business Administration

Tools

Government platforms

Job description

Mission Australia is seeking an organised Administration Officer to join the Coffs Harbour Centre. This role delivers front-desk reception and essential administrative support to help connect individuals and families with services they need to thrive.

You'll work closely with the Centre Coordinator and team, providing professional, trauma-informed customer service, manage enquiries, appointments, and records, and contribute to a welcoming, efficient community hub through five days per week,