Customer Service Officer

Victoria University; Canning; On-site; AUD 22,000 - 28,000; Part time

Benefits offered by this job

Salary packaging (NFP)

Wellbeing leave

Paid parental leave

FDVA support

Health insurance discounts

Counselling services

Professional development

WA community impact

Job summary

Communicare, based in Western Australia, seeks a Customer Service Officer to be the first point of contact for clients, visitors and staff. The role covers reception, admin duties, and accurate record-keeping while delivering up-to-date information on programs and services inside a welcoming environment.

Located in Cannington, this fixed term part-time role runs 32 hours per fortnight on Mondays, Tuesdays, Thursdays and Fridays, until June 2027.

Qualifications

• Relevant customer service or reception experience
• Strong communication and problem-solving skills
• Ability to support clients experiencing crisis or emotional distress
• Intermediate computer, literacy, numeracy, and organisational skills
• Current Working with Children Check
• Unrestricted driver's licence
• National Police Clearance (issued within the last six months)

Responsibilities

• Provide frontline service across phone, email and face-to-face interactions
• Support reception and administrative duties including record-keeping
• Communicate information on programs and services to the community
• Work in line with Child Safe, Trauma Informed, and White Ribbon principles

Skills

Customer service experience

Communication skills

Front desk reception

Crisis support awareness

Literacy & numeracy

Job description

The Role

As the first point of contact for Communicare, the Customer Service Officer delivers exceptional service to clients, visitors, and staff across phone, email, and face-to-face interactions. The role supports the smooth operation of the organisation through reception and administrative duties, accurate record keeping, and effective communication. Working in line with Communicare's Child Safe, Trauma Informed, and White Ribbon principles, you will create a welcoming environment and provide up-to-date information on programs and services available to the community.

Located in Cannington, this is a fixed term part-timerole until June 2027 working 32 hours per fortnight on Mondays, Tuesday, Thursday and Fridays.

Essential Requirements

• Relevant customer service or reception experience
• Strong communication and problem-solving skills
• Ability to support clients experiencing crisis or emotional distress
• Intermediate computer, literacy, numeracy, and organisational skills
• Current Working with Children Check
• Unrestricted driver's licence
• National Police Clearance (issued within the last six months)

Desirable

• Previous experience within the community services sector

What we offer

Our office is located in central Cannington with a short 5-minute walk to Westfield Carousel, close to public transport, food outlets and easily accessible from Albany Highway! Other benefits include:

• Generous NFP Salary Packaging:Option to package up to $15,900 for general living expenses and an additional $2,650 for entertainment benefits per annum.
• Wellbeing Leave:5 days of extra paid leave per annum (pro rata for part-time).
• Paid Parental Leave: Paid leave and return to work incentives.
• Support for FDVA:Family Domestic Violence and Abuse leave, financial assistance, and structured support for any employees who have experienced FDVA incidents.
• Health and Wellbeing:Discounted Health Insurance with HBF, and free confidential counselling services through our Employee Assistance Program.
• Professional Development:Opportunities for growth and development within a supportive and inclusive team culture.
• Being part of an organisation that drives meaningful change across WA communities

Who are we?

Communicare delivers over 45 people-focused services that support individuals, families and communities to thrive and create better futures.

With almost 50 years of experience, we have built a strong reputation for genuinely caring about the people we help.

We are an organisation driven by our values of Everyone Is Welcome, Doing What We Say, Above and Beyond, and Stronger Together. Communicare is committed to inclusion, cultural safety and empowering the people we serve.

Communicare values diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, those from culturally and linguistically diverse backgrounds, LGBTQI+ individuals, and people with disabilities.

This role is designated under Section 51 of the Equal Opportunity Act 1984 (WA) to promote equality; Aboriginal people are strongly encouraged to apply.

Applications close 26 October 2026, shortlisting and interviewing may begin immediately.