Part-Time Client Care Specialist – Hearing Health

Sonova Group; Sydney; Teletrabalho; AUD 52 000 - 82 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Competitive remuneration package

Salary packaging options

Paid parental leave

Employee discounts on Sonova products

Training and career development

Wellbeing Centre & EAP

LinkedIn Learning access

Culture and purpose

Resumo da oferta

Sonova Group's Neurosensory clinic in Pymble, Sydney, is seeking a friendly Client Care Representative to welcome clients and support the hearing health journey. This permanent part-time role offers training and a path to grow with a growing team.

You will manage appointments, greet clients, handle inquiries, and assist with billing and basic device servicing, contributing to a smooth clinic operation with excellent client experiences.

Qualificações

• A passion for delivering an amazing client experience.
• Excellent verbal and written communication skills and lots of patience
• Demonstrated experience working within a team environment
• Demonstrated judgement and advanced skills in the delivery of administrative services
• Excellent problem solving skills

Responsabilidades

• Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
• Greeting clients at the clinic and updating client records
• Assisting with client and doctor enquiries
• Answering clinic phone calls and emails
• Providing basic troubleshooting and servicing for hearing devices
• Accurate billing of appointments
• Other general office duties

Conhecimentos

Customer service

Communication

Teamwork

Problem solving

Administration

Descrição da oferta de emprego

Sonova Group's Neurosensory clinic in Pymble, Sydney, is seeking a friendly Client Care Representative to welcome clients and support the hearing health journey. This permanent part-time role offers training and a path to grow with a growing team.

You will manage appointments, greet clients, handle inquiries, and assist with billing and basic device servicing, contributing to a smooth clinic operation with excellent client experiences.