Part-Time Branch Banking Concierge for Exceptional Service

Commonwealth Bank; Great Western; On-site; AUD 34,000 - 44,000; Part time

Job summary

Commonwealth Bank is seeking a Branch Concierge at the Werribee branch hub on a part-time basis (30 hours per week). The roster is predetermined with hours Monday to Friday from 9.30am to 4pm.

You will work alongside the Branch Manager and colleagues to deliver excellent customer experiences and connect customers with the right banking specialists. This role focuses on friendly customer service, helping customers use in-branch technology, performing Financial Health Checks, and supporting the

Qualifications

• Ability to ask the right questions and provide solutions to customers
• Strong customer service focus with integrity and customer centricity
• Ability to work in a busy retail environment while offering holistic banking solutions

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Assist customers with in-branch technology and digital banking options
• Address transactional needs and ensure customers leave satisfied
• Complete Financial Health Checks to assess financial needs
• Interview and process applications for personal loans, credit cards and related products
• Proactively contact customers to invite them for Financial Health Checks or appointments
• Adhere to bank procedures, reconcile transactions and review customer positions
• Engage with customers at community events and fundraising activities
• Support team safety and wellbeing
• Capture customer feedback and drive service improvements

Job description

Commonwealth Bank is seeking a Branch Concierge at the Werribee branch hub on a part-time basis (30 hours per week). The roster is predetermined with hours Monday to Friday from 9.30am to 4pm.

You will work alongside the Branch Manager and colleagues to deliver excellent customer experiences and connect customers with the right banking specialists. This role focuses on friendly customer service, helping customers use in-branch technology, performing Financial Health Checks, and supporting the