Branch Concierge

Commonwealth Bank; Great Western; On-site; AUD 34,000 - 44,000; Part time

Job summary

Commonwealth Bank is seeking a Branch Concierge at the Werribee branch hub on a part-time basis (30 hours per week). The roster is predetermined with hours Monday to Friday from 9.30am to 4pm.

You will work alongside the Branch Manager and colleagues to deliver excellent customer experiences and connect customers with the right banking specialists. This role focuses on friendly customer service, helping customers use in-branch technology, performing Financial Health Checks, and supporting the

Qualifications

• Ability to ask the right questions and provide solutions to customers
• Strong customer service focus with integrity and customer centricity
• Ability to work in a busy retail environment while offering holistic banking solutions

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Assist customers with in-branch technology and digital banking options
• Address transactional needs and ensure customers leave satisfied
• Complete Financial Health Checks to assess financial needs
• Interview and process applications for personal loans, credit cards and related products
• Proactively contact customers to invite them for Financial Health Checks or appointments
• Adhere to bank procedures, reconcile transactions and review customer positions
• Engage with customers at community events and fundraising activities
• Support team safety and wellbeing
• Capture customer feedback and drive service improvements

Job description

We are looking for a Branch Concierge to join our Werribee branch hub on a part time, 30 hour per week basis!

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster: Monday to Friday: 9.30am - 4pm

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters. In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We're Interested In Hearing From People Who

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.

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Advertising End Date: 22/11/2026