Branch Concierge & Banking Support Specialist

CommBank; Melbourne; Sur place; AUD 30 000 - 39 000; Temps partiel

Résumé du poste

CommBank's Pacific Werribee branch hub is seeking a Branch Concierge on a part-time, 25-hour-per-week basis. Rosters are predetermined, so please ensure you are available to cover the listed shifts.

You will work closely with the Branch Manager and team to deliver exceptional service, help customers use in-branch tech and digital banking, and refer customers to the right specialist for more complex needs. Your focus is customer-first outcomes.

Qualifications

• Excellent customer service mindset and communication.
• Ability to build rapport and understand customer needs.
• Comfort with guiding customers through in-branch technology.

Responsabilités

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Respond to customers' transactional needs in the branch and ensure satisfaction.
• Conduct Financial Health Checks to assess financial needs and changes.
• Refer customers to specialists for more complex needs.
• Adhere to bank processes and reconcile transactions accurately.
• Engage with customers at community events and fundraising activities.

Description du poste

CommBank's Pacific Werribee branch hub is seeking a Branch Concierge on a part-time, 25-hour-per-week basis. Rosters are predetermined, so please ensure you are available to cover the listed shifts.

You will work closely with the Branch Manager and team to deliver exceptional service, help customers use in-branch tech and digital banking, and refer customers to the right specialist for more complex needs. Your focus is customer-first outcomes.