Branch Concierge: Banking Customer Expert (Part-Time)

Commonwealth Bank; Melbourne; Sur place; AUD 24 000 - 35 000; Temps partiel

Résumé du poste

Commonwealth Bank is seeking a Branch Concierge at the Pacific Werribee branch hub for a part-time rostered role (25 hours per week). The role focuses on building strong customer relationships, guiding customers through in-branch technology, and addressing transactional needs with a view to delivering outstanding service.

You will work closely with the Branch Manager and team to identify the right solutions for customers, perform Financial Health Checks, and refer more complex requests to

Qualifications

• Experience in delivering high-quality customer service.
• Ability to ask the right questions and provide holistic solutions.

Responsabilités

• Build personal connections with customers through conversations.
• Help customers use in-branch technology and digital banking.
• Assess transactions and refer to specialists when needed.
• Conduct Financial Health Checks to assess customer needs.
• Process applications for personal loans, credit cards and related products.
• Proactively engage customers to invite them for Financial Health Checks or appointments.

Connaissances

Customer service

Communication

Independence

Refer to specialists

Description du poste

Commonwealth Bank is seeking a Branch Concierge at the Pacific Werribee branch hub for a part-time rostered role (25 hours per week). The role focuses on building strong customer relationships, guiding customers through in-branch technology, and addressing transactional needs with a view to delivering outstanding service.

You will work closely with the Branch Manager and team to identify the right solutions for customers, perform Financial Health Checks, and refer more complex requests to