Part-Time Banking Specialist — Branch Relief

Commonwealth Bank; Inverell; On-site; AUD 28,000 - 50,000; Part time

Job summary

CommBank Inverell Branch is seeking a Customer Banking Specialist Relief to support our local customers with banking needs and digital options. This part-time role covers Inverell and Glen Innes, with travel when required.

You will handle inquiries, process applications for credit products, and help customers understand Home Loans, Business Banking and Financial Advice while upholding our service standards.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
• Aboriginal / Torres Strait Islander people encouraged to apply
• Part time role - 25 hours per week

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Job description

CommBank Inverell Branch is seeking a Customer Banking Specialist Relief to support our local customers with banking needs and digital options. This part-time role covers Inverell and Glen Innes, with travel when required.

You will handle inquiries, process applications for credit products, and help customers understand Home Loans, Business Banking and Financial Advice while upholding our service standards.