Part-Time Customer Banking Specialist (Relief)

CommBank; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

CommBank is seeking a Customer Banking Specialist Relief in the Sydney North West area to cover a predetermined roster at Castle Towers Branch. The role is part-time (25 hours per week) with fixed hours on Monday, Tuesday, Thursday and Friday from 11.00am to 4.00pm.

You will assist customers with home loans, business banking and financial advice, handle account enquiries, and demonstrate in-branch digital banking options while upholding our risk and service standards.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & the ability to articulate financial terms in a clear way.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Excellent communication skills

Integrity

Job description

CommBank is seeking a Customer Banking Specialist Relief in the Sydney North West area to cover a predetermined roster at Castle Towers Branch. The role is part-time (25 hours per week) with fixed hours on Monday, Tuesday, Thursday and Friday from 11.00am to 4.00pm.

You will assist customers with home loans, business banking and financial advice, handle account enquiries, and demonstrate in-branch digital banking options while upholding our risk and service standards.