Relief Customer Banking Specialist - Part-Time Travel

CommBank; Dubbo; On-site; AUD 32,000 - 52,000; Part time

Job summary

CommBank in Dubbo is seeking a Customer Banking Specialist Relief to serve as the face of the bank and guide customers through their enquiries, while promoting in-branch and digital banking options.

The role supports the Dubbo, Narromine, Wellington and Mudgee branches with a predetermined roster, requiring travel. You will be part of a team delivering friendly, professional service to build financial wellbeing across our communities.

Qualifications

• A proven track record of delivering exceptional customer service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour.
• The ability to manage customer expectations with a professional presence.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience.

Skills

Customer service

Communication

Financial services

Hospitality

Job description

CommBank in Dubbo is seeking a Customer Banking Specialist Relief to serve as the face of the bank and guide customers through their enquiries, while promoting in-branch and digital banking options.

The role supports the Dubbo, Narromine, Wellington and Mudgee branches with a predetermined roster, requiring travel. You will be part of a team delivering friendly, professional service to build financial wellbeing across our communities.