Customer Service Officer

BankSA; Kadina; On-site; AUD 36,000 - 48,000; Part time

Job summary

Bank SA in Kadina, SA is looking for a Customer Service Officer to greet customers, handle everyday banking queries and support their financial wellbeing. This part-time position (32.5 hours/week) covers Monday to Friday, 9:00am to 4:15pm, at our Kadina branch.

You’ll assist with deposits and withdrawals, promote digital banking, and refer to Home Loans or Business Banking specialists as needed. Join a welcoming team focused on service excellence and community.

Qualifications

• Customer service experience in a customer-facing role.
• Strong numerical skill for handling cash and transactions.
• Calm, positive attitude with a drive to help customers.

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and ensure end-of-day balancing.
• Educate customers on online banking and our mobile app.

Skills

Customer service experience

Numerical skills

Professionalism

Resilience

Adaptability

Job description

Job Description

Create your best future and join Bank SA as a Customer Service Officer at our Kadina, SA branch!

What’s the role?

As a Customer Service Officer, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of Westpac’s financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing!

• Assist customers with banking transactions including cash deposits and withdrawals
• Maintain accurate cash handling and ensure end-of-day balancing
• Educate customers on digital platforms such as online banking and our award-winning mobile app
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions
• Ensure compliance with regulatory requirements and internal policies

This is a part-time, branch-based role working 32.5 hours per week and the hours are across and inclusive of Monday to Friday, 9am–4:15pm.

What will I need?

• Customer Service Experience: ideally in a customer-facing role
• Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
• Personality: an energetic personality coupled with a genuine passion for helping people
• Resilience: ability to remain calm and composed whilst handling challenging situations
• Adaptability: a will to learn and adapt to new banking procedures and technologies

Why join us?

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.