Banking Customer Service Advisor - Hybrid

Racv; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Mortgage product discounts

Culture of learning and development

Volunteer and community involvement

Flexible leave options

Job summary

Bank of Melbourne is seeking a Customer Service Advisor for the 360 Bourke St, Melbourne branch. This full-time role focuses on welcoming customers, understanding their needs, and delivering tailored banking solutions both in person and over the phone.

You will work in a dynamic branch environment with comprehensive training and support from a collaborative team. Join a respectful, growth-focused workplace within Westpac Group, where customer outcomes drive success and opportunities to advance

Qualifications

• Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets
• Resilience and ability to stay calm and composed while handling challenging situations
• Comfortable working towards sales/referral targets and calling customers over the phone
• Numerical capability with proficiency in cash handling and financial transactions accuracy

Responsibilities

• Welcome customers to the branch and engage in conversations to uncover their needs and provide tailored banking solutions
• Assist customers in achieving financial goals in-person and over the phone, referring to specialised banking teams when needed
• Deliver service that empowers customers to make the most of their money on a daily basis
• Support the branch with accurate cash handling and transaction processing

Skills

Customer service

Sales

Resilience

Job description

Bank of Melbourne is seeking a Customer Service Advisor for the 360 Bourke St, Melbourne branch. This full-time role focuses on welcoming customers, understanding their needs, and delivering tailored banking solutions both in person and over the phone.

You will work in a dynamic branch environment with comprehensive training and support from a collaborative team. Join a respectful, growth-focused workplace within Westpac Group, where customer outcomes drive success and opportunities to advance