Customer Service Advisor - 360 Bourke St, Melbourne

Bank of Melbourne; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Culture and wellbeing leave

Training and development

Employee banking discounts

Volunteer initiatives

Job summary

Bank of Melbourne is seeking a Customer Service Advisor for a full-time, branch-based role at the 360 Bourke St location in Melbourne. You will greet customers, understand their needs, and offer tailored banking solutions both in person and over the phone.

You’ll refer to specialist teams when needed and support customers to achieve their financial goals. The role emphasizes high-quality service, resilience in handling challenging interactions, and meeting sales targets, with a comprehensive

Qualifications

• Customer service and sales experience, ideally in a customer-facing or phone-based role with experience of working to targets.
• Resilience with the ability to stay calm and composed while handling challenging situations.
• Comfortable working toward sales/referral targets and calling customers.
• Numerical capability with cash handling and accurate financial transactions.

Responsibilities

• Welcome customers to the branch and engage in conversations to uncover needs.
• Provide tailored banking solutions using product knowledge, in person or by phone.
• Refer customers to specialised Banking teams when necessary.
• Support customers to make the most of their money and achieve financial goals.

Skills

Customer service

Sales targets

Phone-based communication

Resilience

Cash handling

Problem solving

Empathy

Job description

Customer Service Advisor - 360 Bourke St, Melbourne

• Permanent full-time opportunity available atBank of Melbourne’s360 Bourke St branch
• Join a Bank that’s committed to helping you take your career as far as possible
• Bring your best‑self to connect with customers from all walks of life
• Get things happening for our customers – and your career

What’s the role?

As a Customer Service Advisor, you’ll be at the heart of our branch network, welcoming our customers toBank of Melbourne and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in‑person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a full‑time, branch‑based role and the hours are across and inclusive of Monday to Friday.

What do I need?

• Customer service and sales experience,ideally in a customer‑facing / phone‑based role withexperience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. AtBank of Melbourne, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

Bank of Melbourne is part of Westpac Group, and we’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on ourFAQs and how to contact us page, under the ‘Diversity, Sustainability and Flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates areidentified. We encourage you to apply as soon as possible.