Banking Customer Advisor – Full-Time, Melbourne

Veritas Recruitment Clayton Partnership; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bank of Melbourne at 360 Bourke St, Melbourne is seeking a Customer Service Advisor to engage customers and tailor banking solutions. You’ll welcome customers, discuss their financial goals, and offer suitable products, both in-branch and by phone.

The role is full-time, branch-based with hours across Monday to Friday. Join a national banking network focused on customer outcomes and opportunities for growth within the Westpac Group.

Qualifications

• Customer service and sales experience, ideally in a customer-facing role.
• Ability to work toward targets and referrals.
• Calm under pressure when handling challenging situations.
• Accurate cash handling and financial transactions.
• Energetic personality with genuine help intent.
• Willingness to learn new banking procedures and tech.

Responsibilities

• Welcome customers to the branch and understand their needs.
• Provide tailored banking solutions and refer to specialized teams.
• Assist in-person and over the phone to meet service goals.
• Support cash handling and transactional accuracy.

Skills

Customer service

Sales targets

Phone-based work

Cash handling

Resilience

Banking procedures

Job description

Bank of Melbourne at 360 Bourke St, Melbourne is seeking a Customer Service Advisor to engage customers and tailor banking solutions. You’ll welcome customers, discuss their financial goals, and offer suitable products, both in-branch and by phone.

The role is full-time, branch-based with hours across Monday to Friday. Join a national banking network focused on customer outcomes and opportunities for growth within the Westpac Group.