Part-Time AR & Collections Specialist — Phone-Driven

National Health Australia; Gold Coast City; On-site; AUD 34,000 - 48,000; Part time

Job summary

National Health Australia – Varsity Lakes QLD is seeking an experienced Accounts Receivable & Collections Officer (Part Time) to take ownership of outstanding customer payments and recurring billing follow-ups. This phone-focused role requires confident, persistent outreach to resolve overdue invoices and payment failures.

You will make daily outbound calls, update customer records, and negotiate payment arrangements while maintaining professionalism and accuracy across a large customer base.

Qualifications

• Experience in accounts receivable, credit control or debt collection.
• Confidence making a high volume of outbound customer calls.
• Strong communication skills: professional, firm and respectful.
• Experience using accounting software such as Xero or similar systems.

Responsibilities

• Make daily outbound calls to customers regarding overdue invoices, failed direct debits and outstanding payments.
• Actively follow up unpaid accounts through telephone calls, emails and SMS.
• Investigate payment failures and identify why payments have not been received.
• Assist customers in updating expired or declined payment details and arranging successful payments.
• Negotiate payment arrangements where appropriate and follow through to completion.
• Maintain accurate customer records, payment notes and follow-up schedules.
• Monitor recurring billing and identify accounts requiring attention.
• Resolve payment-related enquiries, discrepancies and disputes.
• Escalate significantly overdue or problematic accounts where necessary.
• Work towards reducing overdue balances and improving overall payment collection rates.

Skills

Accounts receivable experience

Outbound calling

Communication skills

Persistence / results-driven

Organisation / attention to detail

Independent worker

Payment systems familiarity

Tools

Xero

Job description

National Health Australia – Varsity Lakes QLD is seeking an experienced Accounts Receivable & Collections Officer (Part Time) to take ownership of outstanding customer payments and recurring billing follow-ups. This phone-focused role requires confident, persistent outreach to resolve overdue invoices and payment failures.

You will make daily outbound calls, update customer records, and negotiate payment arrangements while maintaining professionalism and accuracy across a large customer base.