AR Collections Specialist: Detail‑Focused & Excel Pro

Total Ventilation and Hygiene Services; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

Total Ventilation and Hygiene Services – Melbourne VIC is seeking a Collections Officer to manage a portfolio of customer accounts. You’ll allocate payments, reconcile accounts and follow up overdue debt with professionalism.

In this hands-on role, you’ll use Excel to analyse financial data, build relationships with Accounts Payable teams and resolve invoice queries. The ideal candidate has 3+ years in AR/collections and a proactive, detail‑driven mindset.

Qualifications

• 3+ years in Accounts Receivable, Collections or Credit Control.
• Strong Excel capability and working with financial data.
• Confident in phone conversations about payments.

Responsibilities

• Following up outstanding and overdue accounts by phone and email.
• Building professional relationships with customer Accounts Payable teams.
• Allocating customer payments, receipts and credits accurately.
• Reconciling customer accounts and investigating discrepancies.
• Resolving invoice and payment queries.
• Preparing and issuing customer statements.
• Maintaining accurate and up-to-date customer records.
• Monitoring debtor balances and escalating risks when required.
• Working with internal teams to resolve issues and keep accounts moving.
• Using Excel to manage, analyse and reconcile financial information.
• Identifying opportunities to improve processes and ways of working.

Skills

Accounts Receivable

Collections

Phone conversations

Attention to detail

Tools

Excel

Job description

Total Ventilation and Hygiene Services – Melbourne VIC is seeking a Collections Officer to manage a portfolio of customer accounts. You’ll allocate payments, reconcile accounts and follow up overdue debt with professionalism.

In this hands-on role, you’ll use Excel to analyse financial data, build relationships with Accounts Payable teams and resolve invoice queries. The ideal candidate has 3+ years in AR/collections and a proactive, detail‑driven mindset.