Accounts Receivable & Collections Officer – Part Time

National Health Australia; Gold Coast City; On-site; AUD 34,000 - 48,000; Part time

Job summary

National Health Australia – Varsity Lakes QLD is seeking an experienced Accounts Receivable & Collections Officer (Part Time) to take ownership of outstanding customer payments and recurring billing follow-ups. This phone-focused role requires confident, persistent outreach to resolve overdue invoices and payment failures.

You will make daily outbound calls, update customer records, and negotiate payment arrangements while maintaining professionalism and accuracy across a large customer base.

Qualifications

• Experience in accounts receivable, credit control or debt collection.
• Confidence making a high volume of outbound customer calls.
• Strong communication skills: professional, firm and respectful.
• Experience using accounting software such as Xero or similar systems.

Responsibilities

• Make daily outbound calls to customers regarding overdue invoices, failed direct debits and outstanding payments.
• Actively follow up unpaid accounts through telephone calls, emails and SMS.
• Investigate payment failures and identify why payments have not been received.
• Assist customers in updating expired or declined payment details and arranging successful payments.
• Negotiate payment arrangements where appropriate and follow through to completion.
• Maintain accurate customer records, payment notes and follow-up schedules.
• Monitor recurring billing and identify accounts requiring attention.
• Resolve payment-related enquiries, discrepancies and disputes.
• Escalate significantly overdue or problematic accounts where necessary.
• Work towards reducing overdue balances and improving overall payment collection rates.

Skills

Accounts receivable experience

Outbound calling

Communication skills

Persistence / results-driven

Organisation / attention to detail

Independent worker

Payment systems familiarity

Tools

Xero

Job description

Accounts Receivable & Collections Officer – Part Time

National Health Australia – Varsity Lakes QLD

National Health Australia is seeking an experienced, proactive and persistent Accounts Receivable & Collections Officer to take ownership of outstanding customer payments and recurring billing follow-ups. With a large and growing customer base, we process thousands of recurring invoices and direct debit payments. This is a phone-focused role requiring someone who genuinely enjoys picking up the phone, speaking with customers and getting results.

Key responsibilities

Make daily outbound calls to customers regarding overdue invoices, failed direct debits and outstanding payments

Actively follow up unpaid accounts through telephone calls, emails and SMS

Investigate payment failures and identify why payments have not been received

Assist customers in updating expired or declined payment details and arranging successful payments

Negotiate payment arrangements where appropriate and follow through to completion

Maintain accurate customer records, payment notes and follow-up schedules

Monitor recurring billing and identify accounts requiring attention

Resolve payment-related enquiries, discrepancies and disputes

Escalate significantly overdue or problematic accounts where necessary

Work towards reducing overdue balances and improving overall payment collection rates

About you

Previous experience in accounts receivable, credit control or debt collection

Confidence making a high volume of outbound customer calls every day

Strong communication skills with the ability to be professional, firm and respectful

A persistent, results-driven approach to following up outstanding payments

Excellent organisation and attention to detail

The ability to manage a large number of customer accounts and prioritise follow-ups

Experience using accounting software such as Xero or similar systems

The confidence to work independently without needing constant direction

About us

National Health Australia is an established Australian provider of medical alarms and personal emergency response devices, helping thousands of Australians remain safe and independent. As our business continues to grow, we're looking for a dedicated team member to strengthen our accounts receivable processes and ensure customer payments are managed efficiently and professionally.