P2P System Support Specialist (SAP Ariba)

Air Services Australia; Brisbane; Hybrid; AUD 85,000 - 110,000; Full time

Job summary

Airservices Australia in Brisbane is seeking a Purchase to Pay System Support Officer to support the iBuy platform under SAP Ariba. You will work directly with business users and suppliers to train, guide, and resolve system issues while driving user adoption of procurement processes.

You will partner with stakeholders across the organisation, deliver high-quality support, and help maintain efficient supplier management and procurement practices within a structured government environment.

Qualifications

• Demonstrated experience in procurement, purchasing, contract administration or supplier management.
• Experience providing system, process or user support within a business environment.
• Strong stakeholder engagement skills across business groups and external suppliers.
• Experience using SAP Ariba including procurement transactions, supplier enablement, contract workspaces or user support activities.
• Strong attention to detail with the ability to manage competing priorities and deliver outcomes within agreed timeframes.
• Proficiency in Microsoft Excel and reporting tools.
• Knowledge of procurement governance, policies and compliance frameworks would be highly regarded.

Responsibilities

• Support Airservices' digital purchasing platform, iBuy, and SAP Ariba.
• Provide guidance, training and system support to business users and suppliers.
• Troubleshoot user enquiries and issues and contribute to system improvements.
• Build relationships with stakeholders, deliver high-quality customer support, and drive user adoption of processes.
• Explain system processes, coach users, and provide practical support to enable success.

Skills

Procurement experience

System support

Stakeholder engagement

Attention to detail

Tools

SAP Ariba

Excel

Job description

Airservices Australia in Brisbane is seeking a Purchase to Pay System Support Officer to support the iBuy platform under SAP Ariba. You will work directly with business users and suppliers to train, guide, and resolve system issues while driving user adoption of procurement processes.

You will partner with stakeholders across the organisation, deliver high-quality support, and help maintain efficient supplier management and procurement practices within a structured government environment.