Owner Liaison & Office Assistant

Hot Water Shop; Sunshine Coast Regional; On-site; AUD 45,000 - 65,000; Full time

Job summary

Hot Water Shop on the Sunshine Coast is seeking a friendly, energetic person to support general office duties and serve as a personal assistant to the owners. You will handle phone calls, emails, and basic quoting with in-house training, using Microsoft Office, Gmail, and our CRM.

In this long-term role based in Warana, you will help with stock allocation, form creation, and keeping the office neat while delivering professional communication with customers and tradespeople in a busy trade-based

Qualifications

• General office duties and professional communication with customers.
• Ability to learn quoting in-house.
• Maintaining tidy office and clear documentation.

Responsibilities

• Answering phone calls and directing inquiries.
• Communicating with tradespeople and suppliers.
• Quoting (taught in house) and preparing estimates.
• Monitoring emails and prioritising responses.
• Keeping the office and surroundings neat and tidy.
• Allocating stock per job and filing STC forms.

Skills

Customer service

Phone etiquette

Organizational skills

Communication

Tools

Microsoft Office

Gmail

CRM

Job description

Hot Water Shop on the Sunshine Coast is seeking a friendly, energetic person to support general office duties and serve as a personal assistant to the owners. You will handle phone calls, emails, and basic quoting with in-house training, using Microsoft Office, Gmail, and our CRM.

In this long-term role based in Warana, you will help with stock allocation, form creation, and keeping the office neat while delivering professional communication with customers and tradespeople in a busy trade-based